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(More customer reviews)This starts as an unsatisfied customer response, but has a happy ending. I ordered this figurine as a Christmas present to my wife with the understanding it would arrive no later than December 24. The expected arrival date was December 23. I received the automated "shipped" notification on December 19 so I assumed all was well. I tried tracking the shipment a few times but the website always stated that the information was not available. Nonetheless, I continued to assume all was well. December 23 came and went with no package. December 24 came and went with no package. I was quite disappointed and had to tell my wife what she would be getting (eventually) instead of sharing the joy of opening a wrapped package together on Christmas morning.
I had to wait until December 27 to question Moshya on the status of my package. I used their online chat tool to ask a simple question regarding its status and only received a curt response that the package would be delivered that day (which it finally was).
I was preparing to write a flaming review regarding this experience, but before I could post I received a phone call from Moshya the following day expressing their regrets that the package did not arrive on time and informed me I would be receiving a full refund.
I can understand that many things are beyond a company's control (this goes for all companies). But what is always in their control is their attitude towards their customers. Moshya has demonstrated they care about their customer's satisfaction and have demonstrated their willingness to take responsibilty, even for incidents beyond their control. I wish every company I dealt with had this attitude. Years from now I will forget the dissapointment of not having the item when I wanted, but I will remember the phone call and the extra time someone took to make sure I was happy with my purchase everytime I look at the figure.
Warmest regards,
Chris
Click Here to see more reviews about: Willow Tree Free Spirit Figurine #26194 by Susan Lordi
Click here for more information about Willow Tree Free Spirit Figurine #26194 by Susan Lordi
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